Twilio and PagerDuty

Twilio

Triggers

• New incoming messageRuns for each text message someone sends to one of your Twilio numbers, with who sent it and what it says. Messages already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• New incoming callRuns when a phone call to one of your Twilio numbers ends, with who called, whether it was answered and how long it lasted. Calls that ended before the workflow was turned on don't start it. How often it checks follows your workspace plan.
• New call recordingRuns when a new recording of a call or voicemail is ready in your Twilio account, with the address of its audio. Recordings already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Send a text messageSend a text (SMS) message to a phone number from your Twilio phone number or messaging service.
• Send a WhatsApp messageSend a WhatsApp message from your WhatsApp-enabled Twilio number. WhatsApp delivers a message you write yourself only to someone who messaged that number in the last 24 hours.
• Get message detailsLook up the delivery status and details of a message you sent or received, including why it failed if it did not go through.
• List recent messagesList your recent text messages, newest first. You can narrow the results to a specific recipient or sender.
• Make a phone callCall a phone number from your Twilio number and read out a message in a computer voice, then hang up.
• Get call detailsLook up a phone call: whether it was answered, how long it lasted, and when it started and ended.

PagerDuty

Triggers

• New incidentRuns when an incident is opened (triggered) in PagerDuty, before anyone acknowledges it, with a link to it (html_url) and who is on call for it (on_call).
• Incident acknowledgedRuns when someone acknowledges an incident in PagerDuty.
• Incident resolvedRuns when an incident is resolved in PagerDuty.

Actions

• Find incidentsFind incidents, newest first, by status, urgency, service and when they were opened.
• Get incidentGet one incident: its status, urgency, service and who it is assigned to.
• Create incidentOpen an incident on a service. PagerDuty notifies whoever is on call for it, or the people you assign.
• Acknowledge incidentAcknowledge an incident, so PagerDuty stops paging people about it.
• Resolve incidentResolve an incident, optionally saying how it was fixed.
• Update incidentChange an incident's title, urgency or priority, or escalate it to another level of its escalation policy.