Which apps do I need to run "Tell the reporter when a customer issue is done"?

It uses Gmail and Jira. Connect each one once from your workspace and it is ready to run.

Can I change "Tell the reporter when a customer issue is done"?

Yes. Copy it to your workspace and it is yours: open any workflow in the editor and change a step, schedule or condition, or add steps of your own.

Tell the reporter when a customer issue is done

When a Jira issue labelled customer moves to Done, emails the person who reported it.

KDKevin Duan · 1 workflow · Updated Nov 13, 2026

UsesGmailJira

Tell the reporter when a customer issue is done

People who report problems like to hear they are fixed. When a Jira issue labelled customer moves to Done, this emails whoever reported it with the summary and a link to the issue.

JiraWhen an issue moves to Done. Save it as issue.When an issue moves to Done. Save it as issue.

Tell the reporter it is resolvedSend an email to issue.reporter.emailAddress. Save it as update. Subject: Resolved: issue.summaryHi issue.reporter.displayName, issue.key (issue.summary) has been resolved: issue.urlGmail