Complaints into Zendesk with an acknowledgement

Every complaint deserves to reach the right person at the right speed. When someone submits your complaint form, AI reads it and writes a short ticket title and a priority: urgent for safety problems, legal threats or money lost, high when the customer cannot use the product, otherwise normal or low.

A Zendesk ticket is opened with that priority and the customer gets an email saying we received it. The form needs the questions Full name, Email and What went wrong?.

FilloutWhen a Fillout form receives a new response. Save it as complaint.When a Fillout form receives a new response. Save it as complaint.

Judge the complaintRun an AI agent: Read this customer complaint and give it a ticket title and a priority. complaint.answer… and save it as assessment.

Open the Zendesk ticketCreate ticket assessment.output.ticket_title. Save it as ticket. Requester email: complaint.answers.Email Requester name: complaint.answers["Full name"]complaint.answers["What went wrong?"]Zendesk

Tell the customer we received their complaintSend an email to complaint.answers.Email. Save it as acknowledgement. Subject: We have received your complaintHi complaint.answers["Full name"], Thank you for telling us what went wrong. We are sorry for the trouble. Your complaint has been passed to our support team and someone will be in touch with you.Gmail