Announce urgent PagerDuty incidents in Slack and on Statuspage

When something serious breaks, the team and your customers both need to hear quickly. This posts every high-urgency PagerDuty incident in Slack, with its service, who has it and a link.

It also opens an incident on your Statuspage as Investigating, so customers know you are on it. The public notice uses general wording you can edit, never the internal alert title.

PagerDutyWhen an incident is opened. Save it as incident.When an incident is opened. Save it as incident.

Post the incident in #incidentsSend message to channel. Save it as slack_alert.:rotating_light: *High-urgency incident #incident.incident_number:* incident.title Service: incident.service_name Assigned to: incident.assignees Open in PagerDuty: incident.html_url A Statuspage incident is being opened as Investigating.Slack

Open a Statuspage incident as InvestigatingOpen incident. Save it as status_incident. Title: Investigating a service issueWe are aware of an issue affecting our service and are currently investigating. We will post an update here as soon as we know more.Atlassian Statuspage