Turn website contact form messages into support tickets

Messages from a contact form tend to sit in a shared inbox. This opens a Zendesk ticket for each one, from the sender, so it is assigned and tracked like any other request.

The sender gets an email straight away with their ticket number, so they know it arrived.

WebhookWhen a webhook is received. Save it as message.When a webhook is received. Save it as message.

Open a support ticketCreate ticket 'Website enquiry from message.body.name'. Save it as ticket. Requester email: message.body.email Requester name: message.body.namemessage.body.messageZendesk

Acknowledge the senderSend an email to message.body.email. Save it as replied. Subject: We got your messageHi message.body.name, Thanks for getting in touch. Your request is ticket #ticket.ticket_id and someone will reply to you soon. The teamGmail