Alert the team when a customer emails to cancel

The first sign of churn is often a short email. This watches your inbox for messages that ask to cancel or say a customer is not renewing, and posts who it is from and what it says to Slack so the account team can respond the same day.

GmailWhen an email arrives. Save it as email.When an email arrives. Save it as email.

Does the email ask to cancel?Match keywords in email.subject email.body and save it as wants_to_cancel.

If wants_to_cancel.is_match is yesIf wants_to_cancel.is_match is yes

Yes

Alert the account teamSend message to channel. Save it as alert.:warning: email.from_name (email.from_address) looks like they want to cancel. Subject: email.subject Please reach out today.Slack

No

No steps