Which apps do I need to run "Alert the account manager when a VIP customer opens a ticket"?

It uses Google Sheets, Slack and Zendesk. Connect each one once from your workspace and it is ready to run.

Alert the account manager when a VIP customer opens a ticket

Q: Can I change "Alert the account manager when a VIP customer opens a ticket"?

Yes. Copy it to your workspace and it is yours: open any workflow in the editor and change a step, schedule or condition, or add steps of your own.

Tells a VIP customer's account manager in Slack when they open a Zendesk ticket.

EZEric Zeng · 1 workflow · Updated Nov 13, 2026

UsesGoogle SheetsSlackZendesk

Alert the account manager when a VIP customer opens a ticket

Your most important customers should never wait in the general queue. When a new Zendesk ticket arrives, this looks up the sender in your VIP sheet.

If they are listed, their account manager gets a Slack message with the subject and a link to the ticket. Everyone else is ignored. The sheet needs the columns Customer email and Account manager email.

ZendeskWhen a ticket is created. Save it as ticket.When a ticket is created. Save it as ticket.

VIP customers sheetSet vip_sheet_url to blank.

VIP row for this customerRead the rows of vip_sheet_url. Save it as vip.Google Sheets

If vip.count is greater than 0If vip.count is greater than 0

Yes

Tell the account managerSend a direct message to vip.rows[0]["Account manager email"]. Save it as alert.VIP ticket from ticket.requester_name: ticket.subject ticket.urlSlack

No steps