Friday summary of this week's support tickets

Support leads need to see what customers wrote about, not just how many tickets came in. Every Friday at 16:00 this reads the Zendesk tickets created in the last seven days (up to 100) and an AI groups them by topic, says how many are in each and calls out anything urgent.

The summary is emailed to your support lead. In a week with no tickets nothing is sent. Your AI provider needs to be connected for the summary.

Run every Friday at 16:00.Run every Friday at 16:00.

Support lead's emailSet supportLead to blank.

Find this week's ticketsSearch for 'type:ticket created>7days'. Save it as tickets.Zendesk

If tickets.count is greater than 0If tickets.count is greater than 0

Yes

One line per ticketWrite each item in tickets.results as @item.subject | @item.status | @item.priority, one per line and save it as ticket_lines.

Summarise the weekRun an AI agent: Group these support tickets by topic, say how many are in each group and call out anythin… and save it as summary.

Turn the summary into an emailTurn summary.output.summary into HTML Save it as summary_email.

Email the summarySend an email to supportLead. Save it as emailed. Subject: This week's support ticketssummary_email.htmlGmail

No

No steps