Sort new Zendesk tickets and flag urgent ones

Urgent tickets sit in the queue next to everything else until someone notices. For each new Zendesk ticket this reads what the customer wrote and sorts it as urgent, billing or general, then adds that as a tag so your views can use it.

Urgent tickets also have their priority raised to urgent and are posted in Slack with a link, so the right person sees them straight away.

ZendeskWhen a ticket is created. Save it as ticket.When a ticket is created. Save it as ticket.

Which kind of ticket is thisRun an AI agent: Sort this support ticket. Subject: ticket.subject ticket.description and save it as triage.

Tag the ticket with its categoryAdd tags to ticket ticket. Save it as tagged.Zendesk

If triage.output.category is urgentIf triage.output.category is urgent

Yes

Set the ticket to urgentUpdate ticket ticket. Save it as raised.Zendesk

Alert the team in SlackSend message to channel. Save it as alerted.Urgent ticket from ticket.requester_name: ticket.subject ticket.urlSlack

No

No steps