Sort website form messages into sales, support and spam

One contact form usually carries three kinds of message: people who want to buy, people who need help, and spam. This reads each submission and sends it where it belongs.

Sales enquiries are added to HubSpot and announced in Slack. Support requests are emailed to your support team with a one-line summary. Spam is ignored.

FilloutWhen a Fillout form receives a new response. Save it as form.When a Fillout form receives a new response. Save it as form.

Support team's emailSet support_email to blank.

Decide what kind of message it isRun an AI agent: Classify this contact form message: form.answers_text and save it as triage.

If triage.output.category is salesIf triage.output.category is sales

Yes

Add to HubSpotCreate the contact form.answers.Email. Save it as contact.HubSpot

Tell salesSend message to channel. Save it as announced.New sales enquiry: triage.output.summarySlack

Else if @triage.output.category is "support"

Send to supportSend an email to support_email. Save it as forwarded. Subject: Support request from the websitetriage.output.summary form.answers_textGmail

Otherwise

No steps