All integrationsCRM & Contacts

Vitally

Work with your Vitally customer success data: create and update accounts, organizations and users with their traits, add notes, tasks and NPS responses, start projects from templates, and start workflows when accounts change, health scores move, accounts churn or tasks, notes, meetings and NPS responses come in.

actions
25
triggers
17

Triggers

Start a workflow when something happens in Vitally.

  • New Vitally accountRuns when an account is added to Vitally.
  • Vitally account updatedRuns when an account changes in Vitally: its name, traits, MRR, owners or anything else Vitally records on it.
  • Vitally account health score changedRuns when an account's health score goes up or down in Vitally, with the score before.
  • Vitally account churnedRuns when an account is marked as churned in Vitally.
  • New Vitally organizationRuns when an organization is added to Vitally.
  • Vitally organization updatedRuns when an organization changes in Vitally.
  • New Vitally userRuns when a user (a person at one of your customers) is added to Vitally.
  • Vitally user updatedRuns when a user changes in Vitally: their details, traits, NPS or activity.
  • New Vitally noteRuns when a note is added in Vitally, by a teammate or an integration.
  • New Vitally taskRuns when a task is added in Vitally.
  • Vitally task completedRuns when a task is marked as done in Vitally.
  • New Vitally NPS responseRuns when a user answers an NPS survey, or an answer is logged in Vitally.
  • New Vitally conversationRuns when a conversation (an email thread or chat with a customer) reaches Vitally.
  • New Vitally projectRuns when a project, such as an onboarding plan, is started in Vitally.
  • New Vitally meetingRuns when a meeting with a customer reaches Vitally from a connected calendar or call recorder.
  • New Vitally custom object recordRuns when a record is added to one of your custom objects in Vitally.
  • Vitally custom object record updatedRuns when a record of one of your custom objects changes in Vitally.

Actions

Steps a workflow can run in Vitally.

  • List accountsList accounts with their health score, MRR, renewal and NPS, one page at a time; optionally only churned ones or one organization's.
  • Get accountGet one account by its Vitally id or your own id, with its health score, MRR, renewal date, NPS, owners, segments and traits.
  • Create accountAdd a customer account to Vitally, with your own id for it, its name, organization and traits.
  • Update accountRename an account, move it to another organization, or set its traits. Only what you fill in changes.
  • Delete accountDelete an account for good, with the notes, tasks, conversations and other data that belong only to it.
  • Get organizationGet one organization by its Vitally id or your own id.
  • Create organizationAdd an organization (a group of accounts, such as a parent company) to Vitally, with your own id for it, its name and traits.
  • Update organizationRename an organization or set its traits. Only what you fill in changes.
  • Delete organizationDelete an organization for good, with the data that belongs only to it.
  • List usersList the people at your customers, all or one account's or organization's, one page at a time.
  • Find userFind a user by email address, by Vitally id or your own id, or every user at an email domain. Finding nobody is not an error.
  • Create userAdd a person to one or more accounts or organizations in Vitally, with your own id for them, name, email and traits.
  • Update userChange a user's name, email, picture, conversation emails or traits, or add them to more accounts. Only what you fill in changes.
  • Delete userDelete a user now, or on a date you choose.
  • Create noteAdd a note to an account or organization, such as a call summary, with its subject, author, category, tags and traits.
  • List notesList notes, all or one account's or organization's, newest changes first, one page at a time.
  • Create taskAdd a task for an account or organization, with a due date, assignee, category, tags and traits.
  • Update taskChange a task's title, description, due date, assignee, category, tags or traits. Only what you fill in changes; its tags are kept unless you give new ones.
  • Complete taskMark a task as done, by a teammate if you like. A task already done is left as it is.
  • List tasksList tasks, all or one account's or organization's, with their due dates, assignees and whether they are done, one page at a time.
  • Create NPS responseLog an NPS answer a user gave elsewhere (such as in a survey tool): their score from 0 to 10 and what they wrote.
  • List NPS responsesList NPS answers with their scores and feedback, all or one account's or organization's, one page at a time.
  • Create projectStart a project, such as an onboarding plan, for an account or organization from one of your project templates.
  • List project templatesList your project templates (such as onboarding plans) with their ids, to start a project from one.
  • List team membersList the teammates in your Vitally workspace with their ids, emails and roles, or find one by email.

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