Cityworks

• New Cityworks service requestRuns when a service request is entered in Cityworks, optionally only one with a problem code, with its details. Requests already there when the workflow is turned on don't run it.
• New Cityworks work orderRuns when a work order is made in Cityworks, optionally only one from a template, with its details. Work orders already there when the workflow is turned on don't run it.
• New Cityworks inspectionRuns when an inspection is made in Cityworks, optionally only one from a template, with its details. Inspections already there when the workflow is turned on don't run it.
• Cityworks service request reaches a statusRuns when a service request comes to have a status, such as DISPATCHED, whether it was entered with it or changed to it. Runs once per request, for requests entered in the last 90 days.
• Cityworks work order reaches a statusRuns when a work order comes to have a status, such as COMPLETE, whether it was made with it or changed to it. Runs once per work order, for work orders made in the last 90 days.
• Cityworks service request closedRuns when a service request is closed in Cityworks, optionally only one with a problem code, with its details.
• Cityworks work order closedRuns when a work order is closed in Cityworks, optionally only one from a template, with its details.

• Create service requestEnter a service request, such as a pothole or a broken streetlight reported by a resident, under a problem code.
• Get service requestGet a service request's problem, status, address, caller and dates.
• Search service requestsFind service requests by problem code, status and when they were entered.
• Update service requestChange a service request's status, priority, details, address or resolution.
• Close service requestClose a service request once the problem is dealt with.
• Cancel service requestCancel a service request entered by mistake or already reported.
• List problem codesList the problem codes service requests can be entered under, with their ids.
• Create work orderMake a work order from a template, optionally for assets and linked to service requests.
• Create work order from service requestMake a work order for a service request, carrying over its address and linking the two.
• Get work orderGet a work order's description, status, address, people and dates.
• Search work ordersFind work orders by template, status and when they were made.
• Update work orderChange a work order's status, priority, people, instructions or dates.
• Close work orderClose a work order once the work is done.
• Cancel work orderCancel a work order that won't be done.
• List work order templatesList the work order templates, with the kind of asset each is for.
• Create inspectionMake an inspection from a template, for an asset or an address, optionally for a service request or a work order.
• Get inspectionGet an inspection's template, asset, status, findings and dates.
• Search inspectionsFind inspections by template, status and when they were made.
• Close inspectionClose an inspection once it is done.
• List inspection templatesList the inspection templates inspections can be made from, with their ids.
• Add commentAdd a comment to a service request, work order or inspection.
• Get commentsGet the comments on a service request, work order or inspection, oldest first.
• Add attachmentAttach a file, such as a photo, to a service request, work order or inspection. Give a file, or text to attach as a text file.
• List attachmentsList the files attached to a service request, work order or inspection.
• List saved searchesList the searches saved in Cityworks for service requests, work orders and inspections.
• Run saved searchRun a search saved in Cityworks, such as Open potholes this week, and get its results.

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