Review and send replies to support enquiries
Writes a reply to each new support email, shows it to you for approval, and sends it or leaves it as a draft.
What it does
The integration steps this workflow runs, in the order it first runs them.
- 1GmailList emails
- 2AnthropicGenerate model response
- 3GmailSend
- 4GmailCreate draft
- 5GmailAdd label to message
How it works
Everything the template sets up, and what to fill in before the first run.
Every hour this workflow reads the unread support mail matching a Gmail search you choose and writes a reply to each one, using a description of your business that you provide once.
Before anything reaches a customer it pauses and shows you the reply in full, along with who it would go to. Type 'send' and it goes immediately. Type anything else - or leave it unanswered - and it is saved as a Gmail draft instead, so nothing is ever lost and nothing is ever sent that a person did not approve.
Because each enquiry waits for you, the batch size is deliberately small. Anything the workflow cannot answer from the context you gave it becomes a short acknowledgement rather than an invented answer. Each handled message is labelled so the next run skips it, and one enquiry that fails is logged and skipped while the rest are still handled.
To set it up, fill in the Gmail search that finds your support mail and a short description of your business and tone.
You May Also Be Interested In
Smart email draft generatorWhen a new email arrives, Claude writes the reply you would have written and leaves it in your Gmail drafts for you to send.
Voice-note reminders for tomorrow's appointmentsEmails each client booked for tomorrow a spoken reminder as an audio attachment, and never reminds the same booking twice.Score client health from your email logScores how satisfied each client sounds in the emails you log every week and keeps a client health dashboard tab up to date.
Gmail alerts in SlackPosts the emails that match your subject, sender or label filters into a Slack channel as they arrive.
Start from a workflow that already works.
Add "Review and send replies to support enquiries" to your workspace, connect its apps, and make it yours. No credit card required.
Free plan available · No credit card required